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FAQ

You've got questions, we've got answers.
1

What Happens After I Place An Order?

Order Confirmation

  • Immediately after purchase you'll receive an email confirming your purchase.

Tracking ID

  • Once your order is ready you'll receive tracking to follow your package.

Delivery Notification

  • Once your frame has found its new home, you'll receive email confirmation.

Not Home?

  • Life gets busy.. if you're not home for your delivery, you'll receive an email with instructions to pickup or re-deliver.

2

Whats The Process?

PRINT + FRAME

  • Your selection is printed on 308gsm premium white 100% cotton rag fine art archival paper.
  • Framed in your choice of frame matte black, matte white or natural timber.
  • Delivered to your door, ready to frame out of the box.

PRINT ONLY

  • Your selection is printed on 308gsm premium white 100% cotton rag fine art archival paper
  • Carefully packaged via tubed, ready for delivery within 4 business days.

3

Shipping & Returns

Shipping

  • Each print is made to order, after ordering you can expect to receive your package in 2 weeks.

Refunds

  • Your order is made just for you. Because of this we do not accept refunds, returns or exchanges for your purchase. All sales are final
  • If you think you have made an error with your order, please reach out within 24 Hours to contact@jwcstudios.com to see if we can amend it.

Insurance

  • Although rare, damage during transit can occur. All pieces are fully insured for damage. If one or more product(s) arrive damaged, please send an email to contact@jwcstudios.com with the following:
  • Submitted within 48 hours from the date of delivery.
  • Photos (in jpg or png format) of the damage must have been taken immediately following receipt of the product(s), and the product(s) must not have been hung, placed or otherwise installed prior to photos of the damage being taken.
4

Specs

Print only 30x30cm
  • Image size 300x300mm
  • Paper size 300x300mm
  • 310gsm Cotton Rag Paper
  • Archival Giclée print
With Border
  • Image size 250x250mm
  • Paper size 300x300mm
  • Unless specified otherwise
Framed Specs 30x30cm
  • Finished frame size 330x330mm
  • Moulding 15mm face / 30mm depth
  • 5mm Acid free Foamboard
  • 3mm Museum UV Plexiglas
  • Sustainable Victorian Ash
Print only 60x60cm
  • Image size 600x600mm
  • Paper size 600x600mm
  • 310gsm Cotton Rag Paper
  • Archival Giclée print
With Border
  • Image size 550x550mm
  • Paper size 600x600mm
  • Unless specified otherwise
Framed Specs 60x60cm
  • Finished frame size 630x630mm
  • Moulding 15mm face / 30mm depth
  • 5mm Acid free Foamboard
  • 3mm Museum UV Plexiglas
  • Sustainable Victorian Ash